Monday, April 25, 2011

Usage of Quality Tools in Education

This indeed is a very interesting and important topic to discuss - Whether educational institutions (or organizations) use quality tools to improve education?  Quality tools can be anything, such as Plan-Do-Check-Act (PDCA), Kaizen (Continuous improvement), Certifications (ISO, CMMi etc) or Total Quality Management (TQM). 

It is amazing to find that many institutions (an example) across the world are  either ISO 9001:2008 certified or comply to this standard. An interesting article details the effectiveness of ISO 9001:2008 in educational institutions of Nepal.  Here, two ISO 9001:2008 certified educational organizations were selected for the study.  Majority of the respondents believed that the ISO certification strengthen educational organization's quality management system.

Confederation of Indian Industry (CII) writes, in an article, about a silent transformation that is happening in Indian schools. To achieve quality in education, CII looked at ingraining strategies like goal setting, process mapping, vision, mission, value statements formulation, encouraged safer and cleaner campus through 5S, propagated Quality Circles at teachers and students level, imbibed seven steps of problem solving, integrated 7 QC tools for academic and administrative processes, utilized color code for visual controls, stressed on understanding the stakeholders needs and expectations.

Implementation of Total Quality Management (TQM) in education has been widely discussed in various books, articles and journal papers.  This book talks, in good detail, discusses about implementation of TQM in educational institutions.  Innovative tools such as classroom teaching competence scale (CTCS), Principal's questionnaire have been detailed.

I believe that quality tools will prove very useful in improving and maintaining quality in education.  To build a healthy society, the products that come out of schools and colleges should be of high quality.  So, it is essential to practice quality assurance rather than quality control in education. 

1 comment:

Quality Services said...

nice blog !! thanks for sharing the information about iso certification india

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